Your order will be shipped by our own transportation or outsource to third-party transportation services.

After payment has been verified, your order will take a standard 3 to 5 days to be processed and deliver to you.

Please check the section under Shipping Rates for more information.

Service area means our service coverage area in Malaysia, which is Klang Valley and KL.

If you are located in our service area, purchasing up to RM1,000 will be automatically entitled to FREE Shipping.

Please check the section under Shipping Rates for more information.

Separate deliveries occur when your order could not fit into a single delivery or second delivery for out of stock items.

Please contact us about the problem here or WhatsApp us +60192831797 for more support.

You are advised to check the items when receiving your order to make sure of its entirety and in the case that if you discovered further problems, please let us know immediately and shall not exceed 7 business days, otherwise, would not be accepted.

Please note that all orders take a standard 3 to 5 working days to process. Order received and paid will be processed based on first come first basis by each customer.

You might want to pre-arrange a time for you to place the order so that you can have your order when you need it.

In special occasions whereby delivery needs to be pre-arranged, please contact us and let us know immediately. You can also state any notes for your delivery under the note section during checkout.

A staff or representative above age 18+ must present when delivery occurs where failing to do so may cause additional charges for a second delivery attempt to be taken place.

Self pick-up option is available. To do this, kindly notify us Two (2) business day before the date you would like to pick up your order. Pick-up without pre-scheduled the pick-up date is not allowed.

Our transport only reaches Klang Valley and KL area. If you are located outside of our service zone and are willing to bear the extra shipping cost to deliver to outbound areas, please let us know so that we can arrange for you.

Delivery happens from Monday to Saturday excluding public holidays.

Please choose carefully as Park Lane Trading will not provide you with a refund or exchange simply because you have changed your mind.

Only products stated “Not Returnable” are not allowed to be returned. Other products are allowed for an exchange in circumstances where products are faulty or expired or damage upon delivery.

All our items have a minimum 6 months shelf life before expiry. If the products you received have an expiry date shorter than 6 months, you can request for an exchange of the same product. Please let us know within 7 days after items received.

You must notify Park Lane Trading in writing of any damage to the Products or shortages in delivery within 24 hours of delivery by Park Lane Trading by contacting +6019-283 1797 or by submitting you requests here.

You must notify Park Lane Trading in writing of any damage to the Products or shortages in delivery within 24 hours of delivery by Park Lane Trading by contacting +6019-2831797  or by submitting your request here.

After verify and checking of your case submitted, we will process your refund immediately. You may expect 24 hours to 48 hours (not including public holidays and weekend) for the whole process to be completed. However, the time taken by each bank can vary.