FREQUENTLY ASKED QUESTIONS

ORDER INFORMATION

To place an order with us, Follow these simple steps:

  1. Choose the items you wish to purchase and add them into your cart.
  2. View your cart and confirm your cart
  3. Proceed to Checkout.
  4. Provide us with your billing and delivery information during checkout.
  5. Note down our bank account details for you to make payment.
  6. Confirm your order and submit.
  7. Make payment via online transfers or direct bank in money into our bank account. Send your receipt to receipt@onlineparklane.com or upload it to our Upload Receipt page.

No. Guest checkout option is not available. Please register an account to start purchasing and enjoy exclusive offers and prices while you purchase. You will also be able to view your order history under My Account.

To remove an item from your shopping cart, please follow these steps: Mobile: Click on the Cart button located on the top bar to go to your shopping cart. Scroll to the item that you do not wish to purchase, then click on X icon to remove it.

The minimum amount of order is RM500. However, you will have to pay for the delivery charges. Only order exceeded RM1,000 will be entitled to FREE delivery within KL and Klang Valley.

Yes. You will receive a copy of the tax invoice from us when delivery is made.

After making the payment, please make sure to send us your receipt at receipt@onlineparklane.com or WhatsApp to +6017 6542996 or upload them here.

Once your payment has been verify, you shall wait for your order to be processed and deliver to you.

Adding items into your cart does not lock the price or items you wish to purchase. The prices will be updated from time to time probably due to different promotion available at different time. Items added to your cart will be automatically updated to the latest price.

To receive our latest promotion and offers, please subscribe to our newsletter.

If you have accidentally checkout and wish to add more items to your existing order, please notify us immediately by sending us an email to admin@onlineparklane.com or WhatsApp us at +6017 654 2996.

If payment has been made, by adding items you will have to transfer the difference amount in Malaysian Ringgit to our bank account. We will advise you on that matter.

Once your order has been processed and out for delivery, you will not be able to add items to your existing order any more.

If the items you ordered is out of stock, you will have the option to

  • Queue for the items once it has been restocked we will send to you; or
  • Request for a refund for the difference in total amount.

We are not open to individual buyers. Subject to each different case, if you have further enquiries please contact us through our contact page here.

You can only change the items before your order is out for delivery. Changing items might require you to make payment for the balance to complete the full payment on your order for us to process your order.

If you would like to change items on your existing order, contact us immediately at admin@onlineparklane.com or WhatsApps us at +6017 654 2996.

Changing address is only possible if the new address is located in our service area, which is Klang Valley and KL.

You will receive a notification email about the details of your order. Your order will be on hold until payment has been verified.

You can track your order here.

PAYMENT INFORMATION

We accept bank transfers or direct bank-in to our bank account. You will be able to see our bank account details during checkout, or you can find them in your order notification email.

After making a payment, please remember to upload your receipt on our Upload Receipt page, or WhatsApp us the receipt to +6017 654 2996, or send it to our email receipt@onlineparklane.com

After payment has been verified your order status will change to processing. You can check your order status here or WhatsApp us +607 654 2996 to inquire about your order status.

Yes, you may request an official receipt from us at admin@onlineparklane.com

Please inform your bank immediately about the problem. Contact us and we can assist you on how to make the transfers to our bank account.

ACCOUNT INFORMATION

You can register your account here. You must be a registered company to be our customer. Please provide your SSM information for moderation and you will be able to log in after your account has been approved.

To edit your information, log in to your account and under My Account, you can edit the details of your information.

If you have trouble logging into your account, you can contact us by sending us an email to support@onlineparklane.com. You can also contact us through the messenger function on our Facebook Page.

If your have forgotten your password, you can head to log in page, where you will see a link “Lost your password”. Click on the link and follow the steps to reset your password. If you still have problems accessing your account, please contact us at support@onlineparklane.com

You need to Log In to your account first. Under My Account Page, you will be able to see all your orders, your profile and account details.

DELIVERY INFORMATION

Your order will be shipped by our own transportation or outsource to third-party transportation services.

DELIVERY INFO

Only applicable to Klang Valley, Selangor and Kuala Lumpur. Delivery Charge:
Amount of Order Delivery Charges
Below RM 500 RM 30.00
RM 1,000 and above Free

(Additional shipping fee may be charged for delivery outside of our service zone.)

Standard RM30 delivery charges will be applied at the bottom of your cart for customers located in KL and Klang Valley when you checkout. If your order exceeded RM1,000, you will have the option to waive your shipping fees.

You can check our delivery rates under the Shipping Rates section.

After payment has been verified, your order will take a standard 3 to 5 days to be processed and deliver to you.

Please check the section under Shipping Rates for more information.

Service area means our service coverage area in Malaysia, which is Selangor, Klang Valley and KL.

If you are located in our service area, purchasing up to RM1,000 will be automatically entitled to FREE Shipping.

Please check the section under Shipping Rates for more information.

Separate deliveries occur when your order could not fit into a single delivery or second delivery for out of stock items.

You are advised to check the items when receiving your order to make sure of its entirety and in the case that if you discovered further problems, please let us know immediately and shall not exceed 7 business days, otherwise, would not be accepted.

Please note that all orders take a standard 3 to 5 working days to process. Order received and paid will be processed based on first come first basis by each customer.

You might want to pre-arrange a time for you to place the order so that you can have your order when you need it.

In special occasions whereby delivery needs to be pre-arranged, please contact us and let us know immediately. You can also state any notes for your delivery under the note section during checkout.

A staff or representative above age 18+ must present when delivery occurs where failing to do so may cause additional charges for a second delivery attempt to be taken place.

Hi, self pick-up option is available. To do this, just choose your preferred shipping options during checkout.

You must notify us ONE business day before the date you would like to pick up your order. Pick-up without pre-scheduled the pick-up date is not allowed.

Our transport only reaches Klang Valley and KL area. If you are located outside of our service zone and are willing to bear the extra shipping cost to deliver to outbound areas, please let us know so that we can arrange for you.

Delivery happens from Monday to Saturday excluding public holidays.

RETURN INFORMATION

Please choose carefully as Park Lane Trading will not provide you with a refund or exchange simply because you have changed your mind.

Only products stated “Not Returnable” are not allowed to be returned. Other products are allowed for an exchange in circumstances where products are faulty or expired or damage upon delivery.

If the products you received have an expiry date shorter than 6 months, you can request for an exchange of the same product. Please let us know within 7 days after items received.

You must notify Park Lane Trading in writing of any damage to the Products or shortages in delivery within 24 hours of delivery by Park Lane Trading by contacting (603) 8319 3306 or by sending an email to admin@onlineparklane.com

You must notify Park Lane Trading in writing of any damage to the Products or shortages in delivery within 24 hours of delivery by Park Lane Trading by contacting (603) 8319 3306 or by sending an email to admin@onlineparklane.com

After processing your return request, we will send you a personal email to update you about the status of your request. Please remember to check your Inbox or Junk Mail to make sure you received our email.

You can also contact us at support@onlineparklane.com  to inquire about your return status.

EXCHANGE/ REFUND INFORMATION

After verify and checking of your case submitted, we will process your refund immediately. You may expect 24 hours to 48 hours (not including public holidays and weekend) for the whole process to be completed. However, the time taken by each bank can vary.

In circumstances where you will get a refund could be either:

  • Refund for items out of stock; or
  • Overpayment
  • Refund for items returned

Have other questions? Ask us.

Have other questions? Ask us.